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Login Problems

If you are having difficulty logging in to your account please contact us 020 8770 5000 and a member of staff will be able to help you reset your details.


Current Application Processing Times

Applications to the housing register are currently taking between 12 to 16 weeks to process. If you made your application less than 12 weeks ago, please do not contact us for an update as we will not be able to provide you with any further information. If you are homeless or threatened with homelessness, please complete the online housing options assessment and follow the next steps in your action plan.