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Tenancy rights and disrepair

Landlord responsibilities

Your landlord's legal obligations or duties vary depending on your tenancy type but certain basic rules are always the same.

Duty to provide start of tenancy information

At the start of your tenancy the landlord must give you:

  • an Energy Performance Certificate for your home
  • gas safety certificate (if your home has gas appliances)
  • a copy of the latest government guide: How to rent - if you have an assured shorthold tenancy that started or was renewed on or after 1 October 2015

It is harder for a landlord to evict an assured shorthold tenant if the information required isn't provided.


Duty to protect your tenancy deposit

If you're an assured shorthold tenant your landlord must protect your tenancy deposit with a UK government-approved deposit protection scheme.

If your deposit should have been protected but wasn't:

Lodgers' deposits don't have to be protected. 

Tenants and lodgers' deposits should be returned after you leave if you've paid all the rent and caused no damage


Repairing obligations

Landlords are responsible for repairs to the exterior and structure of a property including problems with the roof, chimneys, walls, guttering and drains.

Landlords must make sure the equipment for supplying water, gas and electricity is kept in safe working order.

If your landlord needs access to the property to inspect it and do repairs, they should give reasonable notice and arrange a suitable time to visit (unless there's an emergency). Your tenancy agreement may say how much notice they should give.

Find out more about responsibilities for repair.

If your assured shorthold tenancy started or was renewed on or after 1 October 2015, you have some legal protection against revenge eviction if you complain about repairs.


Health and safety obligations

Landlords must:

Your landlord must install a smoke alarm on each floor of your home and carbon monoxide detectors in any room with a coal fire or wood- burning stove. This doesn’t apply if you have a resident landlord.

Find out more about fire safety in rented homes


Duty to follow rules on rent and rent increases

Your landlord must tell you when and how your rent should be paid. If you pay your rent weekly, your landlord must provide a rent book.

Your landlord can't refuse to accept your rent. If your landlord refuses to accept your rent, keep trying to pay it and keep the money separate, for example, in a separate bank account.

Landlords must follow rules on rent increases that vary according to the type of tenancy you have.


Duty to allow you to enjoy your home

Landlords must let you live in your home without unnecessary interference. 

Your landlord should not let themselves into your home without your permission.

Your landlord (or anyone employed by them) should not harass you in your home or make it difficult for you to stay there.


Duty to follow eviction rules

Your landlord needs to give you notice in writing and get a court order before court bailiffs can be used evict to you from:

A court order isn't needed for the eviction of lodgers.

It's illegal eviction if a landlord tries to force you to leave without following the correct procedure. This is a criminal offence.

For more informatio on eviction see: I have been asked to leave my home


For further information please see Shelter's website. If you need further advice please contact us on 0208 770 5000 or