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Frequently asked questions


How do I know if my application to the housing register has been accepted?

You will receive a letter advising you of the outcome of the assessment. This will tell you the band you have been placed, the date your application has been registered from and the size of property you are eligible for. Currently, we expect to process applications within twelve to sixteen weeks. 

Can you refuse to accept me onto the Housing Register?

Yes, you will have to meet some eligibility and qualification criteria to be accepted. Detailed information about who qualifies can be found in our allocations policy.

What are priority bands?

Your application will be assessed according to your level of housing need and placed into a band, within each band applications are placed in date order.

 How long will I stay in the same band?

You will remain in the same band until you are housed or a change in your circumstances results in your priority changing. 


What do I do if my circumstances change?

It is very important that you tell us of any changes in your circumstances so that we can update your application. To tell us about a change in your circumstances you will need to update your application by following the links in the 'my account' section of this website. 

Do I need to renew my application each year?

Yes, once a year, normally on the anniversary of your application you will be contacted and asked to renew your application and check your current details. It will also appear in your To Do list when you log in to your account. If you do not renew your application within the timescales given, it will be assumed that you no longer wish to remain on the list and your application will be closed. 

What if someone in my household has a medical condition?

If someone in your household has a medical condition you should provide the details, which will then be considered and you will be advised of the outcome. 

How often are properties advertised?

Properties available for rent are advertised daily.  As soon as we are given formal notice that a property is due to become vacant we will advertise it. Further information can be found here.

How do I apply for a property?

You must be accepted on to the housing register before you can apply for a property. Once registered, for more information on how to apply click here.

Will I know how many other people are interested in the same property?

Yes, when you bid for a property you will be able to see where you are in the queue. During the advert cycle, this is likely to change frequently as other people apply for the same property. Your position may change up until midday the day after the advert closes. To see your position go to the 'my bids' section of the website.

How do you decide who is offered a property?

Once the advert closes, the applicat with the highest priority will be invited to view. The position on the list is determined by the band, priority date, and where relevant other specific features of the property (e.g priority for ground floor properties is given to those who have a medical need for a ground floor property). Properties are advertised in accordance with our lettings plan.

If I am offered a property, will I be able to view it before making up my mind?

Yes. You will be given an opportunity to view the property and decide whether you would like to accept it.

What are my housing options?

To find out what other options might be available to you, complete the housing options form here.

What if I become homeless?

If you think you are homeless or threatened with homelessness, you should complete the housing options form here, which will provide you with further information on how you can resolve your housing situation.